Manager – Card Operations

Key Responsibilities

• Manage end-to-end card operations and related processes.
• Oversee card issuance, activation, maintenance, and operational support.
• Monitor card transactions, disputes, chargebacks, and operational exceptions.
• Ensure compliance with relevant banking, card-scheme, and regulatory requirements.
• Coordinate with internal teams, payment networks, vendors, and technology functions.
• Identify operational gaps and implement process improvements.
• Monitor operational controls, service levels, and risk indicators.
• Prepare management reports and ensure timely resolution of card-related issues.

Requirements & Qualifications

• Bachelor's degree in Finance, Banking, Business Administration, IT, or a related field.
• 5+ years of relevant experience in card operations or banking operations.
• Strong understanding of debit/credit card lifecycle and payment operations.
• Experience with card schemes, payment processing, disputes, chargebacks, and reconciliation would be an advantage.
• Strong analytical, problem-solving, and stakeholder-management skills.
• Ability to manage operational teams and coordinate with cross-functional stakeholders.