General Banking Officer / Customer Services Officer

LOLC Microfinance Bank is hiring motivated and customer-focused banking professionals for the positions of General Banking Officer and Customer Services Officer at its DHA Y Block Branch in Lahore.

The roles are suitable for candidates interested in developing their careers in branch banking, customer service, and general banking operations. Successful candidates will be expected to demonstrate strong communication, customer-handling, attention to detail, and knowledge of banking procedures.

General Banking Officer – Key Areas:

• Support day-to-day branch banking operations.
• Process customer transactions and banking requests accurately.
• Maintain proper documentation and records.
• Assist with account opening, deposits, withdrawals, and related banking services.
• Ensure compliance with bank policies, procedures, and applicable regulations.
• Provide efficient customer service and coordinate with relevant branch teams.

Customer Services Officer – Key Areas:

• Handle customer inquiries and service requests.
• Assist customers with account-related products and services.
• Resolve customer issues and ensure a positive banking experience.
• Maintain accurate customer records and documentation.
• Support branch operations and ensure compliance with established procedures.
• Coordinate with internal departments to resolve customer-related matters.

Preferred Qualifications & Skills:

• Bachelor’s degree in Business Administration, Finance, Banking, Commerce, Economics, or a related field.
• Relevant banking or customer service experience will be an advantage.
• Strong communication and interpersonal skills.
• Good customer-handling and problem-solving abilities.
• Strong attention to detail and ability to work in a branch banking environment.