Contact Center Executive

A reputable bank is seeking fresh and experienced individuals to join its Contact Center team for both Inbound and Outbound campaigns in Karachi.

The opportunity is ideal for committed, passionate, customer-focused, and tech-savvy individuals who are interested in building a career in the banking service industry. Candidates should have excellent verbal communication skills, a strong service-oriented attitude, and the confidence to handle customer interactions effectively.

Key Responsibilities:

• Handle customer queries through inbound channels within defined service standards and timelines.
• Meet management-assigned sales and cross-selling targets.
• Identify and highlight customer issues and queries encountered during complaint resolution to relevant supervisors and managers.
• Maintain high standards of customer service during every interaction.
• Support inbound and outbound contact center campaigns as assigned.
• Work collaboratively with team members to achieve departmental objectives.

Required Skills:

• Strong customer-focused approach.
• Excellent verbal communication skills.
• Good interpersonal and customer-handling abilities.
• Strong team-player attitude.
• Ability to maintain high customer service standards.
• Tech-savvy and comfortable working with contact center systems.
• Ability to work effectively in a shift-based environment.
• Sales and cross-selling orientation.

Eligibility Criteria:

• Minimum Bachelor’s degree from an HEC-recognized institute/university.
• Fresh graduates are encouraged to apply.
• Maximum age: 30 years.
• Willingness to work in shifts.
• Candidates with relevant contact center, customer service, sales, or banking experience will be an advantage.